Privacy Policy

DRIX respects the privacy of your personal data and is committed to protecting it, in compliance with the General Data Protection Law (LGPD - Law No. 13,709/2018). This Privacy Policy describes how we collect, use, store and protect your personal information.

DRIX Telecom Ltda., located at Av. Brig. Faria Lima, 1690 - 12ºA, São Paulo - SP, is the controller of personal data collected through this website.

Data Protection Officer (DPO): [email protected]

We collect the following personal data when you use our contact form:

• Full name
• Email address
• Message subject
• Message content
• IP address (for security and fraud prevention)

We use your personal data for the following purposes:

• Respond to your requests and questions sent through the contact form
• Contact you to offer our services
• Improve our services and user experience
• Ensure website security and prevent fraud

The processing of your personal data is based on:

• Consent: when you fill out and submit the contact form
• Contract execution or preliminary procedures: to respond to your requests
• Legitimate interest: to ensure website security and prevent fraud

We keep your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. Generally, contact form data is kept for up to 2 years, unless you request deletion before this period.

We do not share your personal data with third parties, except:

• When necessary to comply with legal obligations
• With service providers who act as our data processors, under confidentiality agreements

You have the following rights regarding your personal data:

• Confirmation of the existence of data processing
• Access to data
• Correction of incomplete, inaccurate or outdated data
• Anonymization, blocking or elimination of unnecessary, excessive or data processed in non-compliance with LGPD
• Data portability
• Elimination of data processed based on consent
• Revocation of consent
• Information about data sharing

To exercise your rights, contact us at: [email protected]

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. This includes encryption, firewalls and access controls.

This website uses essential cookies for proper functioning. We do not use tracking or advertising cookies without your explicit consent.

We may update this Privacy Policy periodically. The date of the last update is indicated at the top of this page. We recommend that you review this policy regularly.

For questions about this Privacy Policy or to exercise your rights, contact:

Email: [email protected]

Address: Av. Brig. Faria Lima, 1690 - 12ºA, São Paulo - SP