CTI - Computer and Telephony Integration
Computer Telephony Integration (CTI)
Drix Telecom offers various Computer Telephony Integration (CTI) solutions to help customers marry business applications and telephony resources. These applications form an end-to-end solution for call center needs, and allow businesses to improve customer service, boost employee effectiveness, and reduce expenses. CTI enables a number of innovative functions, including intelligent call routing, screen-based telephony, intelligent dialing, and automated information display. All are based on caller-provided information from an IVR or other interface, and the coordinated transfer of data information along with a telephone transfer.
We offer complete IVR solutions, including professional services such as program design and application development, systems and web integration and a full range of existing industry applications. Together, these become a resource for our clients, and an offering unmatched by any competitor. We focus on the emerging "anywhere, anytime" customer service environment - whether that's multi-channel support or complete web integration.